Cloud Management

Imagine no longer having to manage your IT in-house – work from anywhere and improve your data security.

Kloudily is your outsourced IT department based in Melbourne. Our dedicated team of engineers will proactively take care of your user’s issues and technology requirements. You’ll get access to our certified engineers. We take care of your business applications, desktops, devices, hardware, networks, platforms, and servers.

24/7 SUPPORT

Around-the-clock monitoring and incident response from a team of certified engineers.

COST OPTIMISATION

With continuous resource management, you'll never pay more than you should.

SECURE

Access a suite of Azure security tools, regular reviews and prepare for compliance reports.

Azure Managed Services

What do you get?

01.

Support

Get 24/7 access to an Australian based certified Azure team

02.

Monitoring

Proactive monitoring & maintenance keeps your business online & secure.

03.

Incident Response

investigation of issue, root cause analysis wqith rapid service recovery

04.

Patching

Patching of OS, applications and platforms in accordance with your requirements.

05.

Disaster Recovery

Rest assured that all your data is protected and highly available if the worst was to happen.

Service Packages

Azure Managed Services

Essential IaaS Advanced Premium

Support SLA

8x5 Support with Standard Response (standard response)
24x7 Support with Advanced Response SLA <1hr for critical issues, dedicated tech lead
24x7 Support with Premier Response SLA<15m for critical issues, dedicated tech lead

VM Management

OS Updates and patching
Included
Included

Monitoring

Proactive monitoring
Proactive Iaas and PaaS monitoring
Proactive Iaas and PaaS monitoring

Backup

Managed Azure Backup
1 Year Managed Backup DR configuration - yearly DR test
1 Year Managed Backup DR configuration - bi-yearly DR test

Security

Managed anti-virus and antimalware
Managed anti-virus and antimalware Security Report Identity Management
Managed anti-virus and antimalware Security Report Compliance Reports Log Analytics

Migration Support

Lift and shift support
Custom migration support and refactoring

Automation Support

Custom template design
Infrastructure as code development assistance

Account Management

Shared Technical Account Manager
Dedicated Technical Account Manager
Dedicated Technical Account Manager

Governance

Monthly Reports Usage and Spend analytics
Monthly account review Cost Optimisation
Weekly account review Cost Optimisation